Preorders help us gauge how much material is needed based on interest before production. Orders are placed during the preorder window. Once the window closes, production on creating the jewellery begins, and we do not take any more orders until the item is officially launched. Your order is shipped as soon as the item launches. By placing a preorder you guarantee your purchase without risk of the piece selling out.

If your purchase includes both preorders and ready-to-ship pieces, everything will be held until the preorder is completed and will be sent together. If you would like to arrange separate shipments, please contact us; additional shipping charges may apply.

Most ready-to-ship items are processed and shipped within one week.

If your items includes a PREORDER piece, all pieces will be held until the preorder is ready to ship and will be sent together. If you would like to arrange separate shipments, please contact us; additional shipping charges may apply.

If need your order by a certain deadline, please message through the contact page before placing an order.

For more information, please refer to the Shipping Policy.

Returns

We normally do not offer payment refunds, but should you wish to return an item we will offer store credit for the cost of the items. The customer is responsible for the cost of shipping both ways.

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Exchanges:

Exchanges are accepted on ready-to-ship items (meaning preorders are excluded), and the customer is responsible for paying the cost of shipping both ways.

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Should there be an issue with your order upon delivery (damaged or missing item), please contact us within 24 hours of receipt and we will work you to fix the issue.

All of our jewellery is either .925 sterling silver, or .999 fine silver, depending on the piece. Certain designs will also include natural gemstones. We do not plate our jewellery.

Silver naturally tarnishes over time; a soft polishing cloth is included with each jewellery purchase so you can bring the sparkle back to life anytime.

Please contact lostgardenjewellery@gmail.com before or immediately after placing your order to let us know. Deadlines are usually fine for ready-to-ship items.

Certain preorder pieces can be made-to-order to meet your deadline but there will still be a two to three week production time depending on the volume of orders. Lost Garden is a one woman team hand making each element, so production times will not be as fast as major retailers. Your support is appreciated!

If you've already placed your order and need edit the customer information, please email lostgardenjewellery@gmail.com with your order number as soon as possible. Changes cannot be made to orders that have already shipped. It is the customer's responsibility to make certain the order details and shipping information are correct before placing an order.